Privacy Policy
Effective Date: March 12, 2026
BBQ Repair Doctor (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://bbqrepairdoctor.com/ (the “Site”), use our services, or interact with us, including through our contact forms, booking system, or opt-in features for SMS and email communications. We provide BBQ repair, cleaning, restoration, and related services in Los Angeles County, Ventura County, Orange County, and surrounding areas.
By using the Site or our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site or provide us with your information.
1. Information We Collect
We collect personal information that you voluntarily provide to us, as well as information automatically collected when you interact with the Site.
- Personal Information You Provide:
- Contact details such as your name, email address, mobile phone number, and physical address (e.g., when submitting a contact form, booking a service, requesting a quote, or opting in for SMS/email updates).
- Service-related details, such as descriptions of your BBQ, oven, patio heater, or outdoor kitchen issues in messages or forms.
- Opt-in preferences for marketing communications (e.g., SMS alerts for promotions or email newsletters about BBQ tips and offers).
- Automatically Collected Information:
- Device and usage data, including IP address, browser type, operating system, pages viewed, time spent on the Site, and referral sources (collected via cookies, web beacons, or similar technologies).
- Location data inferred from your IP address or provided in forms (e.g., to confirm service areas like Los Angeles or Orange County).
We do not collect sensitive information such as payment details directly on the Site; any payments are handled securely through third-party processors.
2. How We Collect Information
- Directly from You: Through forms on our Contact Us page (https://bbqrepairdoctor.com/contact-us-4/), booking page, or when you call us at 818-392-8666 or email info@bbqrepairdoctor.com.
- Automatically: Via cookies and analytics tools (e.g., Google Analytics) to understand Site usage and improve our services.
- From Third Parties: If you interact with our ads or links on other sites, or if we receive data from service partners (e.g., SMS providers like Text Magic for opt-in blasts).
3. How We Use Your Information
We use your information to provide and improve our services, including:
- Scheduling and fulfilling BBQ repair, cleaning, restoration, oven repair, pizza oven repair, patio heater repair, and commercial services.
- Responding to inquiries, providing quotes, and confirming appointments.
- Sending opt-in communications, such as SMS marketing alerts, service updates, appointment reminders, or email newsletters about BBQ trends, promotions, and tips (e.g., “20% off grill cleaning in Ventura County”).
- Analyzing Site usage to enhance user experience and tailor content (e.g., location-specific pages for Los Angeles neighborhoods).
- Complying with legal obligations, preventing fraud, and enforcing our terms.
We will only send SMS or email marketing if you explicitly opt in (e.g., via checkbox on our forms). Message frequency varies; message and data rates may apply. You can opt out anytime by replying “STOP” to SMS or unsubscribing from emails.
4. Sharing Your Information
We do not sell your personal information. We may share it with:
- Service providers, such as SMS platforms (e.g., Text Magic) for sending opt-in messages, hosting providers, or analytics tools (e.g., Google).
- Business partners for joint promotions, but only with your consent.
- Legal authorities if required by law, subpoena, or to protect our rights.
- In the event of a business transfer (e.g., merger or sale).
All third parties are required to protect your information and use it only for the purposes we specify.
5. Cookies and Tracking Technologies
We use cookies to remember your preferences, track Site traffic, and serve relevant ads. You can manage cookies through your browser settings. For more details, see our Cookie Policy (if you add one; otherwise, link to this section). We may use tools like Google Analytics, which collects anonymized data to help us optimize the Site for better SEO and user experience.
6. Data Security
We implement reasonable security measures, such as encryption and access controls, to protect your information from unauthorized access or loss. However, no system is 100% secure, so we cannot guarantee absolute security.
7. Your Rights and Choices
As a California resident under the California Consumer Privacy Act (CCPA), you have rights including:
- Access: Request details about the personal information we hold about you.
- Deletion: Request we delete your information (subject to exceptions, e.g., for ongoing services).
- Opt-Out of Sale: We do not sell your data, but you can opt out of targeted advertising.
- Non-Discrimination: We won’t discriminate against you for exercising your rights.
To exercise these rights, contact us at info@bbqrepairdoctor.com or 818-392-8666. We will respond within 45 days (extendable to 90). For SMS/email, opt out as described above.
8. Children’s Privacy
Our Site and services are not intended for children under 13. We do not knowingly collect information from children. If we learn we have, we will delete it promptly.
9. International Users
Our Site is hosted in the U.S. If you access it from outside the U.S., your information may be transferred to and processed in the U.S., where data protection laws may differ.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted here with a new effective date. Continued use of the Site after changes constitutes acceptance.
11. Contact Us
For questions about this Privacy Policy or your information, contact:
- BBQ Repair Doctor
- 6835 De Celis Pl., Los Angeles, CA 91406
- Phone: 818-392-8666
- Email: info@bbqrepairdoctor.com